Contact
Pasos support is provided by José Simán.
Health data is not appearing
Open the Health app and confirm that Steps are visible for the date you are reviewing. Then open Settings > Health > Data Access & Devices > Pasos and allow Steps. Return to Pasos and use the refresh button.
If iOS reports that protected Health data is unavailable, unlock the iPhone with the device passcode once and reopen Pasos.
Apple Watch or widget is not updating
Open Pasos on the iPhone first, confirm that Health access is enabled, then open the Watch app or refresh the widget. Remove and add the widget again if it still shows an old snapshot.
When contacting support
Include the iPhone model, iOS version, Pasos version, and a description of the date range affected. Do not send screenshots containing private health information unless necessary.